What the Fraud!
By Jessica Walker
This months interview is packed full of so many helpful tips that I have decided to feed it to you in a five-part series to make it easily digestible. Each new segment will be posted every Tuesday and Thursday over the next couple weeks, so be sure to subscribe to the blog to get an email alert every time a new segment is posted. There will also be a chance to win a prize after each segment, but you will have to keep reading to learn how to win.
Unfortunately, the inspiration for this interview came from several instances where my personal information and credit card information were stolen. After cleaning up each occurrence, I printed a free credit report from all three credit agency’s through www.annualcreditreport.com, to check for unauthorized charges. I also had each agency place a fraud alert on my credit. The fraud alert is free and lasts for 90 days.
Until a couple years ago, I never knew anyone that was affected by online fraud. Now I am amazed at how many people I talk to that have had similar experiences. So this month I am on a mission to save as many of you as possible from becoming a victim to online fraud. And how do I plan to do that you ask? Well, I have an expert up my sleeve that has superhero credentials. This crusader spent 13 years at Microsoft where she was a pioneer in online safety for mobile devices and PC’s for the MSN division.
I’d like to introduce everyone to Linda Criddle, currently the founder and President of LOOKBOTHWAYS, Inc., a company that develops internet safety technologies and products while providing product design, safety reviews, and other consulting services to leading technology companies, regulatory bodies, and law enforcement, as well as offering practical assistance to consumers navigating the online world through a consumer internet safety site, iLOOKBOTHWAYS.com
Linda is also president of the Safe Internet Alliance, devoted to promoting a safe Internet and better educating and protecting all users, especially children, teens and the elderly, from Internet corruption, crime, and abuse by driving initiatives through industry, education, government, and non-profit entities.
Through the above mentioned entities, Linda collaborates with local, state, national and international law enforcement agencies, teaching how to understand and track predators online. Linda also works with government organizations in the U.S. and around the world to advise on, and prepare, internet safety regulations and legislation.
In addition, Linda is an author of the award-winning consumer-oriented books, “Look Both Ways: Help Protect Your Family on the Internet,” and “Using the Internet Safely for Seniors For Dummies.” She has also written “Internet Safety for Educators”, a distance-learning course offered through Universities.

After each segment, I will post a question and the first member to submit the correct answer will win an autographed copy of one of Linda’s books, your choice of course!
Let’s get started! Go to the Safer in the City link on the right column under Categories to read the next segment.
Until next time, here’s to keeping you Safer in the City!
- Jessica
Segment One
Jessica: What should our members do to prevent their identity and or financial information (i.e. credit cards, account numbers) from being stolen on or offline?
Linda: A few key steps can make a real difference in protecting your identity and financial information.
Consider what information about you is online - Search to find the total set of information that you - and others - have shared about you online. What have you posted, friends posted, family members, employers, schools, groups, associations, clubs, teams, and church groups, posted? If you donate to charities, do their sites place your name and amount of donation on their sites? Have you ever posted a resume? (There is nothing wrong in posting resumes, but restrict contact and address information until you’re actually interviewing, and TAKE IT DOWN when you’ve landed the job!). Check online county records; if you own property find out how much information is available on you and your property - I’ve seen cases where in addition to the basic information, the registrar’s office also displays information about floor plans, and loan papers - which include the name of the lending institution, the loan number, and people’s SSN’s and signatures. Look to see if they show power of attorney documents, what information is available on your birth certificate, and of any children’s birth certificates. If previously married and divorced what information can be gleaned from these records? Once you have a firm understanding of your footprint of possible exposure, work to remove, or have removed, any information that you don’t feel is appropriate. Discuss with others where your privacy boundaries are so that they do not over-share about you, and ask others for their boundaries so you can be respectful of their safety and privacy needs as well.
Secure your computer. If your computer isn’t protected from viruses and other malware your financial information, your passwords, and everything else you store on your computer or do online will be abused. This concept is so basic, yet only 20% of the US population adequately protects their computers. If the cost of security software is prohibitive, use one of the excellent free services.
Use strong passwords. Passwords do not have to be hard to remember, just hard to guess. Never use information about yourself as a password. They need to be long (8 or more characters) and use uppercase, lowercase, numbers and symbols. This isn’t hard to do. For example text messaging short-codes can really help make this easy - 2BorNot2B? (To be or not to be, that is the question) or MaybeL8r (maybe later).
Check your credit history and freeze your credit. I’d guess that less than 10% of people consistently check their credit histories to ensure nothing is damaging their credit scores. By law, you have the right to three FREE reports each year. You may choose to pay to have a company monitor your credit for you, but unless you’ve had real trouble with ID theft in the past this is probably not a necessary expense. If you are not actively seeking a line of credit now or in the next month, freeze your credit. This is one of the simplest things you can do, but a step that few actually take. This blocks anyone from taking out a loan or opening a new credit card in your name. It’s easy to do - contact one of the credit bureaus - and is either free or low cost depending on their criteria.
Only purchase from reputable online stores. The price may be cheaper at a store with no reputation, but you don’t want to gamble with your financial information. To find out if a store has a good reputation, the Better Business Bureau has an online site where you should be able to look up this information. Keep all purchase confirmation emails in case you need to dispute something.
Beware of scams. Far too many people ‘give’ away their information to criminals by falling for scams in email and on the web. NEVER use a link provided to you to get to a site, find the URL yourself. You want to be in the drivers seat when going to sites online – that way you end up where you intended to, not on a clever fake site.
Physical world requirements. In addition to the safety steps above, physical items need additional protections. Shred financial documents; far too many people are careless with financial materials yet more ID theft is still carried out the good old dumpster diving way. Protect your possessions like your wallet and purse because a significant amount of ID theft is done by someone the victim knows, including parents, siblings, children and close friends.
Segment one question: What does a credit freeze do? To submit your answer, click on the contact link found on the upper left side of the blog.